Park Information

Location & Hours of Operation

Tickets, Credits & Memberships

Redeeming online tickets: Scan your order confirmation barcode at the front desk — straight from your phone, or from a printout of your purchase email.

Bought a ticket for the wrong date? No problem — tickets and passes can be used on any date within a year of purchase.

Memberships and play cards: Register yours online through the Guest Login link. Check credit balances at the front desk or online through the same link.

Age Requirements for Select Encounters

For the health and safety of our animals and guests, the following restrictions apply.

What to Wear

Houston weather is humid in summer, cool in winter, and rainy year-round. We're mostly indoors, but a few activities and encounters are outside — so dress for both.

• Year-round: Be prepared for rain; wear comfortable shoes and clothing.
• Summer: Shorts, lightweight clothing, and sunscreen.
• Winter: Layer up and bring a comfortable jacket.

Outside Food and Beverages

Outside food and drinks aren't allowed on-site — but there are plenty of food and beverage options in the park. Alcohol and glass containers aren't permitted anywhere on Houston Interactive property.

• School field trips: Students on scheduled trips may bring a sack lunch and drinks.
• Birthday parties: Outside food and non-alcoholic drinks are welcome in your party area only.

Re-Entry

Leaving and coming back the same day? Keep your receipt — you'll need it to get back in.

Receipts can't be passed to anyone else, and doing so is grounds for ejection without a refund.

Pets & Service Animals

Pets aren't allowed inside, but service animals are always welcome.

Under the ADA, service animals are dogs or miniature horses individually trained to do work or perform tasks for a person with a disability. Emotional-support, therapy, comfort, and companion animals don't qualify and can't be brought inside.

Service animals may not enter any animal exhibit. If a service animal disrupts the animals, the guest may be asked to remove the service animal from the exhibit area or, if necessary, from the premises.

Please don't leave a pet unattended in the parking lot or in your vehicle.

Guest Conduct & Safety

Guest behavior: Please keep things family-friendly. Unruly, disruptive, or offensive behavior isn't permitted.

Unattended minors: We recommend anyone under 18 visit with an adult. We do not assume responsibility or liability for unattended minors.

Smoking and vaping: Not allowed anywhere inside, or within 100 feet of the building.

Lost or stolen items: We aren't responsible for lost, stolen, or damaged items, but you can report anything missing to Guest Services or by email.

Photo, video, and likeness: By entering Houston Interactive Aquarium & Animal Preserve, you grant Houston Interactive Aquarium & Animal Preserve LLC a perpetual, worldwide, royalty-free, transferable license to use your image, likeness, and voice — captured in photos, videos, or other recordings taken on the premises — in any media, including social media and advertising, without compensation. You waive any right to inspect or approve such use.

Refund Policy

Single-day tickets, annual passes, credits, interactive experiences, premium bottles, and buckets are non-refundable and non-transferable.

All credit card transactions incur a 3% convenience fee.

Hold Harmless and Indemnification Agreement

By entering Houston Interactive Aquarium & Animal Preserve and participating in any related activities within, all guests agree to hold harmless and indemnify Houston Interactive Aquarium & Animal Preserve LLC, its owners, operators, employees, and agents from any and all claims, liabilities, damages, losses, or expenses arising out of or in connection with their visit.

All guests assume the inherent risks associated with feeding and touching live animals and fully accept the risk of bodily injury or harm. These risks could include, but are not limited to, bumps, bruises, scratches, loss of vision, bodily injury, skin disorders, mental disorders, dismemberment, or death.